Don't see the location you are looking for...apply anyway! We are growing and always looking for service-oriented troubleshooters to join our nationwide team!
As a Field Service Engineer at Service Express you will be joining ateam that strikes the profound balance between taking care of both the hardware and the customer.
You will spend time providing server support while delivering exceptional customer service with each interaction. This position does require driving to customer sites whenever a call is placed and we reimburse for travel expenses, as you would use your own vehicle. Travel typically consists of service calls within a 100-mile range, as well as periodic training, and at times traveling out of state. When on call, you may have to drive to any of these locations at any time of day or night.
Learn more about how our ExpressConnect technology brings our engineers, service delivery and customers together:
You may be a fit for the position if you are…
Driven by helping others
Energized by solving challenging problems
Passionate about working hands-on with computer hardware
Motivated by working in collaborative team atmospheres
A day in the life of this position is…
Maintaining and repairing data center hardware equipment (primarily mid to high-end servers and other storage devices) of assigned accounts
Understanding and delivering on response time, follow up, and resolution commitments to customers and teammates in order to build trust and ensure loyalty
Engaging Purchasing department for parts inventory, Technical Support partners for escalation process, and local Sales team to help exceed customer expectations
Completing ongoing training in order to develop and/or maintain technical acumen
What will help you be successful in this position….
Strong troubleshooting skills with at least a basic knowledge of computer hardware
On-call availability for 24x7 customer needs as part of a scheduled rotation throughout the local service team
General field service experience preferred but not required
Here is what Service Express can offer you…
Workplace flexibility that empowers ours employees
“Hire the Will and Train the Skill” culture with an effective field service training program
Access to best-in-class support teams within our service-oriented company
Personal growth and advancement opportunities
Several health insurance offerings that start on day one
401K with company match
Paid volunteer hours and birthday off
50% health club membership reimbursement
Service Express is an equal opportunity employer. Authorization to work in the U.S. is a precondition of employment. Service Express does not sponsor applicants for work visas.
Perks & Benefits
Your well-being is important to us. It’s why we give you a range of benefits from healthcare to 401k and a few extra perks along the way.
Paid Parental Leave
Take the time you need to support your family without worrying about work tasks. We understand you have bigger things going on, and we’re here to support your growing family.
Flexible Work Environment
We want to help you work how you work best. Find your healthy work-life balance here. Our people have the flexibility they need to make it happen.
CrossFit, Yoga, Zumba, or whatever else keeps you moving, we help by covering 50% of your monthly fitness membership cost. This also includes digital fitness subscriptions!
About The Team
Our teams don’t work in silos — we all interact and support one another in a variety of ways.
You can count on those around you for collabo-ration, empowerment and inspiration. Anything is possible with the guidance of servant leaders and hard-working team members. And that’s just the beginning.
Why Service Express?
We’ve been delivering outstanding customer and technical service for server, storage and networking equipment since 1993. 500+ motivated employees fuel us in over 50 offices throughout the U.S., and we’re adding new opportunities every day.
Thanks to the shared commitment with our team, our rewarding environment is being recognized by these leaders in workplace cultures!
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Ready To Join Us?
We’re always looking for passionate life-long learners to join our growing team. If you think Service Express is the right place for you, apply today! If you know someone who would be the right fit, share this opportunity.