Technical Support Specialist

Information Technology

Grand Rapids, MI

Technology enthusiasts wanted! Service Express is hiring a Technical Support Specialist to join our growing internal Technology Department! We are looking for someone with… A Passion for . . .

Role & Responsibilities
Perks & Benefits
About Team
Why Service Express?
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Technology enthusiasts wanted!

Service Express is hiring a Technical Support Specialist to join our growing internal Technology Department!

We are looking for someone with…

  • A Passion for technology inside and outside of work
  • A love for tinkering, troubleshooting and problem-solving
  • A desire to learn innovative technologies and advance your career
  • An interest and enthusiasm for collaborating with teammates

What Does a Technical Support Specialist Do? Our passionate group of Technical Support Specialists act as a multi-tiered technical expert supporting end users with technology related products. This person’s primary focus will be in the arena of hardware/software support, mobile devices, and line of business applications. They will serve as the front line of IT support for the business.

As part of this team, you will also assist with help desk activities, system administration tasks, Active Directory, Group Policy, security, and the mobile device management software platform.  They also have network administration responsibilities, including monitoring network utilization and helping to support overall system and application performance.

What are some of the things this person will do day-to-day?

  • Engage in excellent customer service and enjoy helping others
  • Administer Wireless Carrier and Mobile Device Management program
  • Serve as help desk support for users as needed with hardware and software issues
  • Deliver IT technology training to new employees during our on-boarding process
  • Perform asset and percurrent management activities
  • Manage special technology projects and initiatives

What type of skills would the right person for this position have?

  • Solid knowledge of mobile device deployment and management.
  • Strong communication and problem-solving skills.
  • Advanced knowledge of computer systems and peripherals, printers, hardware configurations, operating systems, and systems compatibility.
  • Advanced knowledge of Apple products to include Macs, iPads, iPhones, etc.
  • Ability to explain technical concepts to those without a technical background
  • Customer service minded
  • Desire to keep up current technology trends and improvements
  • Great team player with a positive can-do attitude

Service Express is an equal opportunity employer. Authorization to work in the U.S. is a precondition of employment. Service Express does not sponsor applicants for work visas.

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Perks & Benefits

Your well-being is important to us. It’s why we give you a range of benefits from healthcare to 401k and a few extra perks along the way.

Paid Parental Leave

Take the time you need to support your family without worrying about work tasks. We understand you have bigger things going on, and we’re here to support your growing family.

Flexible Work Environment

We want to help you work how you work best. Find your healthy work-life balance here. Our people have the flexibility they need to make it happen.

Health Reimbursement

CrossFit, Yoga, Zumba, or whatever else keeps you moving, we help by covering 50% of your monthly fitness membership cost. This also includes digital fitness subscriptions!

About The Team

Our teams don’t work in silos — we all interact and support one another in a variety of ways.

You can count on those around you for collabo-ration, empowerment and inspiration. Anything is possible with the guidance of servant leaders and hard-working team members. And that’s just the beginning.

Why Service Express?

We’ve been delivering outstanding customer and technical service for server, storage and networking equipment since 1993. 500+ motivated employees fuel us in over 50 offices throughout the U.S., and we’re adding new opportunities every day.

Our Awards

Thanks to the shared commitment with our team, our rewarding environment
is being recognized by these leaders in workplace cultures!

Keep track of similar opportunities!

Ready To Join Us?

We’re always looking for passionate life-long learners to join our growing team. If you think Service Express is the right place for you, apply today! If you know
someone who would be the right fit, share this opportunity.

Apply for this Job