Customer Success Specialist

Sales Support

Grand Rapids, MI

At Service Express, we believe that great work starts with great people! Looking for the right people to be on our team is a top priority for us, but we know we can’t ask people to join our team wit . . .

Role & Responsibilities
Perks & Benefits
About Team
Why Service Express?
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At Service Express, we believe that great work starts with great people! Looking for the right people to be on our team is a top priority for us, but we know we can’t ask people to join our team without knowing more about us!

The role of the Customer Success Specialist is to partner with Service Express Sales Team by managing contract renewals, assists with Salesforce and quote administration, contract generation, agreement finalization, and maintain a smooth billing process for our customers. The Customer Success Specialist is also responsible for providing support to Sales Team by offering contract maintenance, renewal solutions, and specialized billing that meet our customer’s needs. The Customer Success Specialist may interface with all levels of employees and assist external customers with sales, billing, and contracts requests.

Essential Duties and Responsibilities

  • Communicate & collaborate with SAE’s 120-150 days prior to agreement expiration date to obtain list of renewals to be responsible for
  • Facilitate the renewal of customers at least 30 days in advance of their contract expiration date
  • Generate renewal documents through the intranet
  • Support to the Sales Team with contract/billing questions and projects including comparing Excel spreadsheets, agreement mergers, providing customer specific reports, and completing large contractual requests such as adds and
  • Maintain Salesforce opportunities and contacts updated on an as needed basis and monitor on a continual basis. (Creation/Pricing Submissions/Maintenance/Billable Equipment, and Clean-up)
  • Provide timely and accurate contract changes and invoice generation while adapting to changing schedules and priorities within a fast-paced, deadline-driven environment
  • Assist external customers with invoice and contract specific questions by providing excellent customer service; resolve customer concerns and research agreement specifics as needed; escalate concerns to management as appropriate.

Other:

  • Document sales activity and associated outcomes to track success from initiation to completion
  • Participate in bi-weekly team meetings to discuss initiatives and team results
  • Participate in monthly one-on-one meeting with manager
  • Complete ROI’s Monthly
  • Participate in weekly team huddles and other sales trainings

What we hope you will bring

  • Exceptional Oral communication, written and active listening skills
  • Ability to be resourceful and independent in a variety of situations
  • Proven organizational time management skills to include a commitment to best practices and high standards of performance

Service Express is an equal opportunity employer. Authorization to work in the U.S. is a precondition of employment. Service Express does not sponsor applicants for work visas.

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Perks & Benefits

Your well-being is important to us. It’s why we give you a range of benefits from healthcare to 401k and a few extra perks along the way.

Paid Parental Leave

Take the time you need to support your family without worrying about work tasks. We understand you have bigger things going on, and we’re here to support your growing family.

Flexible Work Environment

We want to help you work how you work best. Find your healthy work-life balance here. Our people have the flexibility they need to make it happen.

Health Reimbursement

CrossFit, Yoga, Zumba, or whatever else keeps you moving, we help by covering 50% of your monthly fitness membership cost. This also includes digital fitness subscriptions!

About The Team

Our teams don’t work in silos — we all interact and support one another in a variety of ways.

You can count on those around you for collabo-ration, empowerment and inspiration. Anything is possible with the guidance of servant leaders and hard-working team members. And that’s just the beginning.

Why Service Express?

We’ve been delivering outstanding customer and technical service for server, storage and networking equipment since 1993. 500+ motivated employees fuel us in over 50 offices throughout the U.S., and we’re adding new opportunities every day.

Our Awards

Thanks to the shared commitment with our team, our rewarding environment
is being recognized by these leaders in workplace cultures!

Keep track of similar opportunities!

Ready To Join Us?

We’re always looking for passionate life-long learners to join our growing team. If you think Service Express is the right place for you, apply today! If you know
someone who would be the right fit, share this opportunity.

Apply for this Job


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