Remote Support Engineer- 1st Shift (Anywhere in the U.S.)
This position is Remote, and can be located anywhere in the United States, while providing technical/troubleshooting support via phone, email, chat and engaging field engineers to go to customer sites . . .
This position is Remote, and can be located anywhere in the United States, while providing technical/troubleshooting support via phone, email, chat and engaging field engineers to go to customer sites when needed.
At Service Express, we believe that great work starts with great people! Looking for the right people to be on our team is a top priority for us, but we know we can’t ask people to join our team without knowing more about us!
We are looking to add another Remote Support Engineer to the Service Express team on 1st shift (Monday - Friday 8:00 am - 5:00 pm EST) in order to help provide call management for service calls outside our office territories as well as monitor and update contracts as our company continues to grow!
What you'll be doing:
Provide excellent service to our customers by coordinating parts availability, technical support, and onsite labor for locations outside our current geographic footprint.
Diagnose low level technical issues when confident on solution; escalate to L2 Support Specialist as needed and remain engaged until completion of resolution or solution; regularly manage all correspondence to ensure customers receive timely response
Find and evaluate new support vendors to expand our services and geographic reach.
Maintain a database of contractor information that tracks contractor cost, contact information, call placement procedures, and vendor-specific notes.
Cover two 12-hour shifts for rotating weekend once a month
Ideally you will be bringing:
Experience effectively troubleshooting server storage
Proven communication skills, with the ability to hold professional demeanor in high-pressure, complex situations
Demonstrated time and project management skills
History of contributing to process improvements
Service Express is an equal opportunity employer. Authorization to work in the U.S. is a precondition of employment. Service Express does not sponsor applicants for work visas.
Perks & Benefits
Your well-being is important to us. It’s why we give you a range of benefits from healthcare to 401k and a few extra perks along the way.
Paid Parental Leave
Take the time you need to support your family without worrying about work tasks. We understand you have bigger things going on, and we’re here to support your growing family.
Flexible Work Environment
We want to help you work how you work best. Find your healthy work-life balance here. Our people have the flexibility they need to make it happen.
CrossFit, Yoga, Zumba, or whatever else keeps you moving, we help by covering 50% of your monthly fitness membership cost. This also includes digital fitness subscriptions!
About The Team
Our teams don’t work in silos — we all interact and support one another in a variety of ways.
You can count on those around you for collabo-ration, empowerment and inspiration. Anything is possible with the guidance of servant leaders and hard-working team members. And that’s just the beginning.
Why Service Express?
We’ve been delivering outstanding customer and technical service for server, storage and networking equipment since 1993. 500+ motivated employees fuel us in over 50 offices throughout the U.S., and we’re adding new opportunities every day.
Thanks to the shared commitment with our team, our rewarding environment is being recognized by these leaders in workplace cultures!
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Ready To Join Us?
We’re always looking for passionate life-long learners to join our growing team. If you think Service Express is the right place for you, apply today! If you know someone who would be the right fit, share this opportunity.