Storage maintenance
With Service Express, you can improve your service experience, extend the life of your storage equipment and save up to 70% compared to OEM costs.
Simplify your workday
We identify and resolve disruptions in your data center
When a hardware issue triggers a chain reaction across your infrastructure, a swift response is crucial to address impacted systems and applications. Will your data center support partner be there for you when your storage equipment fails?
You can count on our storage maintenance engineers to come prepared with the right parts and expertise to quickly restore your operations.
Multivendor Maintenance
Meet your needs with our expert support
Our custom third-party maintenance (TPM) solutions include outstanding reliability for your new, post-warranty, gap and EOL & EOSL coverage needs.
Reliable support
Minimize downtime for your storage hardware
30+
years of experience
30-minute
service callback from engineer
*10-minute average
97%
first-trip repair success
99%
onsite response met
Service
Eliminate bad days in the data center
You can expect faster resolutions and outstanding reliability from our server maintenance experts. We excel at service because it’s what we do best.
See why our customers are so happy
Service Express
Data Center and Network Third-Party Hardware Maintenance
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Service has always been consistent and they have provided fast results.
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Service Express continues to deliver on its promise to provide excellent service.
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I am truly impressed with Service Express's customer service and knowledge. They explained everything in detail and answered all my questions. When there were things they could not help us with, they offered comparable options. They were very flexible on giving us time and working with us as we re-did the things we were needing. They were very patient with us throughout the whole process.
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Service Express has made it easier for us to keep our legacy hardware past the OEM support contract. When it comes time to renew most of our purchases we usually check first with Service Express to see if they can cover it. Once implemented, we have found their engineers and inventory more than adequate to meet our day to day needs for support.
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The transition to ServiceExpress was seamless. Once everything was onboarded, support continued as it should with no interruptions. Service delivery has been top notch, with minimal extensions past SLAs. The account team has been upfront with any issues that developed and track down the root cause and made corrections to make sure there was a low likelihood of a similar instance occurring. I highly recommend them for Third-Party maintenance.
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SEI has been a great resource for us. Their techs have been knowledgeable and even when we need only parts shipped to sites that have our own staff, they always make sure we
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Service Express has made it easier for us to keep our legacy hardware past the OEM support contract. When it comes time to renew most of our purchases we usually check first
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I could not have asked for better customer support, which includes technical design and architecture, understanding of our requirements and pain points, and post-sale support
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Fantastic experience overall – Service Express has been very flexible and responsive. They came in at a price point that worked for the organization and are very easy to work
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Support options to fit your service needs
24/7×365
4-hour onsite response 365 days a year
Same business day
4-hour onsite response on business days, including holidays
Next business day
8-hour onsite response on business days, including holidays
Custom
Connect with us to build a solution to meet your needs.
Featured resources
Blogs • 3 min read
How virtual tape libraries (VTLs) are leading the way in data storage
Videos • 29 min watch
Articles & Insights • 3 min read
Reports • 2 min read
