Service Express Acquires Trident Computer Resources Strengthening Its Position as the Global Leader in Data Centre Solutions
GRAND RAPIDS, Mich., 5 April 2022 – Service Express, the leading global data centre solutions provider, today announces the acquisition of third-party maintenance (TPM) provider Trident Computer Resources based in New Jersey.
Founded in 1993, Trident provides data centre maintenance and technical support to enterprise and Fortune 500 customers from gaming to healthcare, higher education and financial institutions. Trident supports a wide variety of OEM server, storage and network hardware in over 65 countries.
The acquisition of Trident aligns well with Service Express’ broader strategy to provide the absolute best experience for IT professionals in the data centre worldwide. Solutions delivered by Service Express offer long-term Trident customers additional options for their IT infrastructure needs beyond multivendor support, including Cloud, Managed Services, Hardware Solutions and more. In the coming months, Trident customers will have the right parts locally stocked before placing a service ticket with the help of OnDeck® Predictive Sparing®.
“Trident is thrilled to join the Service Express team,” said Steve Studley, CEO of Trident Computer Resources. “Our companies have long been aligned in our ethos and commitment to service. Service Express brings extra resources and innovation to our newly combined customer base. In the coming months, our clients will see increased service offerings and additional tools through ExpressConnect® to improve their service experience.”
Service Express is the highest-rated solution provider in its space with an industry-leading Net Promoter Score (NPS) of 91 and has worked alongside IT teams to optimise performance in the data centre for over 25 years. The company leverages multivendor expertise, a reliable global hardware distribution network that alleviates supply chain delays and its proprietary technology, ExpressConnect, to provide companies with tools to automate support in the data centre.
“Trident has a strong reputation for providing great multivendor support to enterprise customers around the world,” said Ron Alvesteffer, President and CEO of Service Express. “They’ve not only increased service levels but have also saved their customers significant amounts of money. Trident is a great fit, and we look forward to offering existing customers an expanded and innovative portfolio of data centre solutions powered by Service Express’ best-in-class service.”
For more information on Service Express and the company’s unparalleled expertise, visit serviceexpress.com.
About Service Express
Service Express is an industry-leading data centre solutions provider specialising in global multivendor maintenance, cloud, managed services, hardware solutions and more. Companies around the world trust Service Express to deliver reliable end-to-end support. With its flagship technology, ExpressConnect®, Service Express works alongside IT teams to automate and streamline support with monitoring, ticketing, integrations and account management. For more information, visit serviceexpress.com.
About Trident Computer Resources
Trident is a multivendor data centre services provider specialising in third-party maintenance (TPM) and technical support for more than 20 years. The company supports clients across multiple industries, focusing on financial institutions, gaming, energy, government, healthcare and higher education.