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Case Studies

A close up image of a stethoscope and pen on top of some papers with charts on them
Case Studies

National healthcare provider eliminates service gaps at over 60 data centre locations with Service Express partnership

Industry Healthcare Location Tennessee Service Data Centre Maintenance IT professionals deserve a level of service based on a foundation of trust, reliability, technical expertise and partnership. Yet IT teams continue to settle for data centre support that doesn’t meet their needs or expectations. After years of poor communication, missed service level agreements (SLAs) and delayed […]

Muddy River Floods Buildings & Trees
Case Studies

Rebuilding the Data Centre: Disaster Recovery After Historic Flood

When Service Express received the call from a Midwest America's hospital's data centre which had been flooded, the hardware and service teams immediately created an emergency response plan and raced to help. A group of ten technical engineers was quickly assembled and worked around the clock to prepare over 25 servers within three days.

Red, White, Black, Blue Cars Driving in Opposite Directions on Motorway
Case Studies

International delivery company solves obstacles and saves £4 million inOpEx costs

The distribution company dealt with repeated service gaps, support issues and a lack of confidence in their current third-party maintenance (TPM) provider’s expertise. A new solution would include responsive communication, reliable service and consistent responses. The IT team connected with Service Express to support over 400 systems, including Brocade, EMC, HPE and IBM, in 28 locations.