Third-Party Maintenance vs. OEM Support
When it comes to third-party maintenance post-warranty, shouldn’t the advantage really go to you?
OEM support vs. third-party support – be prepared with what to know for each:
- How costs differ and why
- Coverage and service offers of each
- Flexibility and support options for both
- Is there possibility of customization?
- Which fits your needs better?
- Which option should you choose?
Original Equipment Manufacturer
When it comes to post-warranty maintenance, shouldn’t the advantage really go to you?
Third-Party Maintenance Provider
OEMs favor a new hardware sale over a maintenance contract (even when new hardware isn’t necessary).
High support costs can lead you back to the purchasing table sooner than really needed.
Significantly lower costs
Third-party maintenance providers’ goal is to meet your need with the best custom solution.
Lower maintenance costs keep your current data center equipment functioning well, even post-warranty.
One brand only – no option or flexibility
OEM engineers service their own brand of gear only – data centers with more than one brand will need another engineer
Unnecessary time is spent on determining who “owns” a problem rather than taking action to fix a problem, extending your downtime.
Multiple vendor options for your whole data center
Third-party maintenance engineers apply expertise to a variety of OEM storage, server and network gear, not just a single brand.
Your issue is resolved no matter what – your third-party maintenance support engineer is your dedicated service provider and understands your custom solution.
“Our way is the only way”
OEM contracts tend to lock you into a narrow set of data center support options.
Not unusual for your changes and customization requests to be met with delays and penalties.
“Your way! We will customize your data center support.”
Third-party maintenance agreements offer you flexibility and a wide range of data center support options.
You’ll find one simple customized solution that solves multiple issues – data center updates, budget constraints, and other key business considerations.
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