Third-Party Maintenance vs. OEM Support

When it comes to third-party maintenance post-warranty, shouldn’t the advantage really go to you?

Third-Party Maintenance vs. OEM Support

OEM support vs. third-party support – be prepared with what to know for each:

  • How costs differ and why
  • Coverage and service offers of each
  • Flexibility and support options for both
  • Is there possibility of customization?
  • Which fits your needs better?
  • Which option should you choose?

Original Equipment Manufacturer

Status Quo

When it comes to post-warranty maintenance, shouldn’t the advantage really go to you?

Third-Party Maintenance Provider

The Alternative

How Third-Party Maintenance Saves Money

COSTS

OEM

  • Sky-high costs

  • OEMs favor a new hardware sale over a maintenance contract (even when new hardware isn’t necessary).

  • High support costs can lead you back to the purchasing table sooner than really needed.

TPM

  • Significantly lower costs

  • Third-party maintenance providers’ goal is to meet your need with the best custom solution. 

  • Lower maintenance costs keep your current data center equipment functioning well, even post-warranty. 

OEM versus TPM Coverage

COVERAGE

OEM

  • One brand only – no option or flexibility

  • OEM engineers service their own brand of gear only – data centers with more than one brand will need another engineer

  • Unnecessary time is spent on determining who “owns” a problem rather than taking action to fix a problem, extending your downtime. 

TPM

  • Multiple vendor options for your whole data center

  • Third-party maintenance engineers apply expertise to a variety of OEM storage, server and network gear, not just a single brand. 

  • Your issue is resolved no matter what – your third-party maintenance support engineer is your dedicated service provider and understands your custom solution.

OEM versus TPM Options

ADMINISTRATION

OEM

  • “Our way is the only way”

  • OEM contracts tend to lock you into a narrow set of data center support options.

  • Not unusual for your changes and customization requests to be met with delays and penalties. 

TPM

  • “Your way! We will customize your data center support.”

  • Third-party maintenance agreements offer you flexibility and a wide range of data center support options.

  • You’ll find one simple customized solution that solves multiple issues – data center updates, budget constraints, and other key business considerations. 

How Can We Help?

Learn more about expert data center maintenance solutions.

Additional Resources

Rethink Six Myths Behind OEM Maintenance >

6 OEM myths to question: Don’t extend warranty support; it’s better to buy new.

2021 Data Center & Infrastructure Report >

Find IT priorities, trends, and insights in our 2021 Data Center & Infrastructure Report.

Hardware Maintenance The SEI Way >

Saving you money on maintenance is the easy part of what we do.

End-of-Life (EOL) & End-of-Service-Life (EOSL) Tip Sheet >

Extend the performance of your end of life and end of service life equipment.

Gartner Peer Insights Customer First Badge

Gartner Peer Insights reviews constitute the subjective opinions of individual end users based on their own experiences, and do not represent the views of Gartner or its affiliates. The Gartner Peer Insights Customer First badge is a trademark and service mark of Gartner, Inc., and/or its affiliates, and is used herein with permission. The Gartner Peer Insights Customer First program constitutes an organization’s commitment to solicit reviews from its customers using programmatic sourcing strategies and best practices. They neither represent the views of, nor constitute an endorsement by, Gartner or its affiliates.

Copy link
Powered by Social Snap