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Your day just got easier

ExpressConnect® is an all-in-one platform where you can manage your data center maintenance. Simplify your service with automated alerts, account insights, ticketing integration and more.

Overview

Monitoring

Portal

API Integration

Why ExpressConnect

What is ExpressConnect?

Monitoring

Real-time hardware issue alerts

Automated ticketing with immediate fault diagnosis

Server, storage and network
capabilities

Portal

View agreements, equipment, SLAs, ticket status and support history

Communicate directly with your
engineer

Schedule service callbacks

API Integration

Place and view tickets seamlessly in your preferred platform using our API

Optimize your current processes and ticketing systems with ours

Monitor your equipment in one location

Take charge of your hardware maintenance with ExpressConnect to free up time, find what you need and keep your priorities on track. We can help you increase uptime, reduce costs and improve support to meet your data center needs.

MONITORING

Be more productive

With automated alerts and ticketing, you spend less time on service issues and more time on higher-level priorities.

PORTAL

Connect to what you need

Interactive access and visibility into your service and account information from anywhere at anytime.

API INTEGRATION

Align your resources

Continue using your existing systems with our seamless API integration or access your service data from our portal.

Accomplish more with ExpressConnect

Minimize your downtime
with automation

Proactive.
Think of hardware monitoring as your auto-pilot for alerts and ticketing. Equipment issues are automatically detected, diagnosed and ticketed for you. You just need to answer the phone when your engineer calls to arrange a fast first-time fix.

Easy access to what
you need

Convenient.
Place service tickets, check status updates and chat with our in-house customer support team online. You can do more planning with visibility into your coverage and agreement information for reporting, budgeting, project and refresh cycle needs.

Streamline
your support

Consistent.
Keep your in-house support processes within your existing framework. You can integrate your current monitoring and ticketing systems with ours for a seamless workflow.

Service Express

Data Center and Network Third-Party Hardware Maintenance

4.8

33 Verified Reviews >
as of August 9, 2020

Let’s talk about upgrading your maintenance

With ExpressConnect, your day just got easier.

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