COVID Updates & Customer Information: Service Express continues to operate at full capacity in providing support to customers, maintaining parts inventories and responding successfully within COVID-19 restrictions. View updates

Your day just got easier

ExpressConnect® is an all-in-one platform where you can manage your data center maintenance. Simplify your service with automated alerts, account insights, ticketing integration and more.




Why ExpressConnect

What is ExpressConnect?


  • Real-time hardware issue alerts
  • Automated ticketing with immediate fault diagnosis
  • Server, storage and network


  • View agreements, equipment, SLAs, ticket status and support history
  • Communicate directly with your
  • Schedule service callbacks

Take charge of your hardware maintenance with ExpressConnect to free up time, find what you need and keep your service on track.


ExpressConnect integrates with the following third-party providers:


Be more productive

With automated alerts and ticketing, you spend less time on service issues and more time on higher-level priorities.


Connect to what you need

Interactive access and visibility into your service and account information from anywhere at anytime.

Accomplish more with ExpressConnect

Minimize your downtime
with automation

Think of hardware monitoring as your autopilot for alerts and ticketing. Equipment issues are automatically detected, diagnosed and ticketed for you. You just need to answer the phone when your engineer calls to arrange a fast first-time fix.

Easily access what
you need

Place service tickets, check status updates and chat with our in-house customer support team online. You can do more planning with visibility into your coverage and agreement information for reporting, budgeting, project and refresh cycle needs.

your support

Keep your in-house support processes within your existing framework. You can integrate your current monitoring and ticketing systems with ours for a seamless workflow.

Service Express

Data Center and Network Third-Party Hardware Maintenance


33 Verified Reviews >
as of October 22, 2020

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Gartner Peer Insights reviews constitute the subjective opinions of individual end users based on their own experiences, and do not represent the views of Gartner or its affiliates.

Let’s talk about upgrading your maintenance

With ExpressConnect, your day just got easier.

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