24/7 access to your data center support
Find it here. You have access to what you need anytime from anywhere in our customer portal. You can check your account information, manage service tickets, view real-time updates, schedule your engineer callback, request coverage and equipment changes, live chat with customer support and more.
See how you can manage your data center maintenance needs using the ExpressConnect® Portal.
- Place service tickets from any device
- Schedule engineer callbacks
- Track real-time service ticket status
- Review ticket history by agreement, location or date
- Request coverage changes
- View SLAs by equipment
- View all equipment on your agreement
- Find important EOL & ESOL dates for your equipment
- Track and review warranty coverage
- Live chat 24/7 with our helpful in-house customer support team
- Identify your engineer by name and photo for each ticket
- Upload technical documents and share notes directly with your engineer
Easily manage service ticket activity
You can place, view and sort service tickets and track real-time ticket status in our navigation-friendly portal.
Connect directly with your service engineer
It’s easy to collaborate with your engineer for a better partnership. You can add notes and upload helpful documents to tickets for your engineer to reference.
Access from any device
Find the help and information you need from your laptop, mobile or iPad in our secure portal.
Easily maintain coverage status
View and sort all data center equipment on your agreement, request coverage changes and track warranty dates for effective support administration, budget forecasting and refresh planning.
Service at your convenience
What works best for your time frame? Schedule your engineer callback with our flexible service response option.
ExpressConnect® Portal FAQs
Find answers to common questions about the ExpressConnect Portal. If you want to see the portal in action, please contact us for a demo to see what you can view and do when it comes to your data center maintenance.
Can we have multiple user accounts for the ExpressConnect portal?
Yes! Your account admin can easily add users to ExpressConnect. Each new portal user will receive an email with steps to complete set-up.
You can assign access permissions based on location or agreement and reactivate/deactivate an account within the portal.
Is there an ExpressConnect App?
What happens after I place a service ticket?
Your engineer calls you within 30 minutes. The engineer call is standard for each new service ticket placed via the portal, ExpressConnect Monitoring or a call to our customer support team.
Beyond meeting SLA terms, our support is structured to ensure the best experience for the IT professionals we serve.
With ServiceEdge™, you can count on express resolution with our 24/7×365 in-house customer support team, quick engineer callback, local parts inventory and more. We set the standard for what your service can and should be.
The quality parts to support your data center equipment are locally stocked to eliminate delays. PartsEdge™ is our “Right Parts at the Right Time” process that includes equipment insights, predictive sparing and testing.
Can I keep track of my warranty coverage in the portal?
You’re able to store and view warranty dates for your data center equipment in our easy-to-use ExpressConnect® portal. As a warranty date approaches, you can:
- Switch equipment to Service Express coverage as OEM support expires
- Renew OEM support and we’ll update your new warranty date for accuracy
- Decommission equipment and we’ll delete it from your warranty tracking
It’s busy out there and we don’t want you to overlook an expiration date!
Data Center and Network Third-Party Hardware Maintenance
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as of April 11, 2021
Gartner Peer Insights reviews constitute the subjective opinions of individual end users based on their own experiences, and do not represent the views of Gartner or its affiliates.
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