HP Server | Service Express

HPE Support & Maintenance

When downtime impacts your productivity, every second counts to get your equipment back up and running. That’s why you need responsive and expert HPE support services that help you to get back to doing what you do best.

HPE Server, Storage, Network and Software Support

Take a closer look at your HPE maintenance alternatives

Gain greater control with flexible HPE third-party maintenance (TPM). Keep pace with changing demands by decreasing time spent tracking warranties, waiting to talk to an HPE support engineer or overspending on a maintenance agreement.

HPE Service Express
Maintenance Support Features
24/7×365 onsite support
Warranty & post-warranty support
Gap coverage
EOL & EOSL support
Dedicated primary & secondary engineer
Engineer callback in 30 minutes or less
Locally stocked parts
Adjustable & penalty-free terms
Easy-to-leave agreements & locked-in pricing
HP Tru64 UNIX & HP-UX Software Maintenance Features
24/7×365 remote support
Dedicated OS software engineer
30-minute engineer callback
Network, performance & user account troubleshooting

We offer additional technical support and professional services for HP software maintenance – contact us for more options.

HPE support solutions you can rely on

You don’t have to jump through hoops for the HPE maintenance services you need. Our team of data centre experts is ready to help you to tackle any challenge that comes your way.

Two Engineers Replacing Data Centre Hardware

25+ years of experience

Average 10-minute engineer callback

97% first-trip repair success

92,000+ HPE products on contract

All supported HPE products

AlphaServer

BladeSystems

HP 3000

HP 9000

Integrity

Moonshot

ProLiant

Superdome

Synergy

VAX

3Par

EVA

iBrix

LeftHand

MSA

Nimble

StorageWorks

StoreEasy

StoreEver

StoreOnce

StoreVirtual

SureStore

XP Series

Aruba

ProCurve

HP Tru64

HP-UX

*We support HPE legacy equipment. Please contact us for more information.

Real customers, powerful solutions

Service Express

Data Center and Network Third-Party Hardware Maintenance

Gartner Peer Insights Custom First
  • 5 Reviewed May 23, 2022

    Have been very pleased. Always seems to have the part I need…

    (read more)
  • 5 Reviewed May 23, 2022

    This company is always standing by should we run into…

    (read more)
  • 5 Reviewed Jan 13, 2022

    My company was able to extend the life of older EMC and Dell…

    (read more)
  • 5 Reviewed Aug 27, 2021

    Service Express (or SEI) has been a valued partner and vendor…

    (read more)
  • 4 Reviewed Aug 27, 2021

    Great experience so far. Very affordable and as good as…

    (read more)
  • 4 Reviewed Aug 31, 2021

    Service Express Inc. (SEI) always comes through for me. There are a…

    (read more)
  • 5 Reviewed Jan 12, 2022

    Overall we have had a great experience with Service Express…

    (read more)
  • 5 Reviewed May 24, 2022

    As a hardware maintenance vendor, they are easy to work with…

    (read more)
  • 5 Reviewed Jan 12, 2022

    Service Express has been great! They even do a great job of…

    (read more)

HPE maintenance FAQ

We continue to support your equipment well beyond an EOL or EOSL date. Despite what the OEM may say about your older equipment, it continues functioning well beyond these dates, helping you to extend the life of your investment.


View our EOL & EOSL Tip Sheet

It’s time to understand your options! Our team of technical experts can help you to determine what equipment is best to remain on an OEM agreement or to switch to TPM. Contact us if you would like to discuss your options.

If you are still researching, explore our resources for more information on streamlining your data centre support.

View all resources

We offer technical expertise and timely resolutions for your HP OS support when you need it the most.

Support features include:

  • 30-minute engineer callback
  • Dedicated OS software engineer
  • Remote login and phone support
  • Network, performance and user account troubleshooting

Additional HP software maintenance services are available – contact us for more options!

Coverage that meets your needs

24/7

30-minute engineer callback

Four-hour onsite response

24/7×365

Same business day

30-minute engineer callback

Four-hour onsite response

M-F, 8am-5pm

Next business day

30-minute engineer callback

Next business day onsite response

M-F, 8am-5pm

Custom

Need a customised solution?

We’ll work with you to create an SLA that meets your needs.

Additional resources

Hand Writing on Paper
Articles & Insights May 18, 2020

Take Charge of Your Hardware Refresh Plan

Take a strategic look at your current hardware refresh plan; consider timing and frequency of your hardware refresh cycle; consider another option from OEM hardware. Determine how equipment reliability impacts your refresh decisions through failure rate data. Optimize your hardware refresh plan to increase efficiencies and cost savings for your infrastructure strategy.

Engineer Evaluating Server
Articles & Insights Jan 30, 2017

Rethink Six Myths Behind OEM Maintenance

6 OEM myths to question: Don’t extend warranty support; it’s better to buy new. It’s time to buy new when equipment is End-of-Life or End-of-Service-Life. Only the OEM can make updates to storage software. Support is always provided by an OEM engineer. OEM engineers are trained storage experts with insider knowledge. The best service delivery is provided by the OEM.

Headset with Servers and Safety Badge

Extend the life of your HPE hardware investment