HPE Support & Maintenance
When downtime impacts your productivity, every second counts to get your equipment back up and running. That’s why you need responsive and expert HPE support services that help you to get back to doing what you do best.
HPE Server, Storage, Network and Software Support
Take a closer look at your HPE maintenance alternatives
Gain greater control with flexible HPE third-party maintenance (TPM). Keep pace with changing demands by decreasing time spent tracking warranties, waiting to talk to an HPE support engineer or overspending on a maintenance agreement.
HPE |
Service Express |
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| Maintenance Support Features | ||
| 24/7×365 onsite support |
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| Warranty & post-warranty support |
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| Gap coverage |
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| EOL & EOSL support |
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| Dedicated primary & secondary engineer |
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| Engineer callback in 30 minutes or less |
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| Locally stocked parts |
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| Adjustable & penalty-free terms |
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| Easy-to-leave agreements & locked-in pricing |
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| HP Tru64 UNIX & HP-UX Software Maintenance Features | ||
| 24/7×365 remote support |
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| Dedicated OS software engineer |
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| 30-minute engineer callback |
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| Network, performance & user account troubleshooting |
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We offer additional technical support and professional services for HP software maintenance – contact us for more options.
HPE support solutions you can rely on
You don’t have to jump through hoops for the HPE maintenance services you need. Our team of data centre experts is ready to help you to tackle any challenge that comes your way.
25+ years of experience
Average 10-minute engineer callback
97% first-trip repair success
92,000+ HPE products on contract
All supported HPE products
AlphaServer
BladeSystems
HP 3000
HP 9000
Integrity
Moonshot
ProLiant
Superdome
Synergy
VAX
3Par
EVA
iBrix
LeftHand
MSA
Nimble
StorageWorks
StoreEasy
StoreEver
StoreOnce
StoreVirtual
SureStore
XP Series
Aruba
ProCurve
HP Tru64
HP-UX
*We support HPE legacy equipment. Please contact us for more information.
Search thousands of End of Life & End of Service Life dates
Real customers, powerful solutions
“No call has gone to voicemail. No email has gone unanswered the same day. Dedicated primary engineer. Service Express is part of the team, not just an emergency contact.”
Service Express
Data Center and Network Third-Party Hardware Maintenance
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Have been very pleased. Always seems to have the part I need…
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This company is always standing by should we run into…
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My company was able to extend the life of older EMC and Dell…
”(read more)
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Service Express has made it easier for us to keep our legacy hardware past the OEM support contract. When it comes time to renew most of our purchases we usually check first with Service Express to see if they can cover it. Once implemented, we have found their engineers and inventory more than adequate to meet our day to day needs for support.
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Our site has used Service Express' coverage several time in the past two months alone. The service calls have been acted upon without haste and the dispatching of a qualified and knowledgeable technician to the job site was immediate. I put a high value on the service provided to us by Service Express
”(read more) -
Overall we have had a great experience with Service Express…
”(read more)
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As a hardware maintenance vendor, they are easy to work with…
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Service Express has been great! They even do a great job of…
”(read more) -
Service Express Inc. (SEI) always comes through for me. There are a…
”(read more)
HPE maintenance FAQ
We continue to support your equipment well beyond an EOL or EOSL date. Despite what the OEM may say about your older equipment, it continues functioning well beyond these dates, helping you to extend the life of your investment.
It’s time to understand your options! Our team of technical experts can help you to determine what equipment is best to remain on an OEM agreement or to switch to TPM. Contact us if you would like to discuss your options.
If you are still researching, explore our resources for more information on streamlining your data centre support.
View all resources
We offer technical expertise and timely resolutions for your HP OS support when you need it the most.
Support features include:
- 30-minute engineer callback
- Dedicated OS software engineer
- Remote login and phone support
- Network, performance and user account troubleshooting
Additional HP software maintenance services are available – contact us for more options!
Coverage that meets your needs
24/7
30-minute engineer callback
Four-hour onsite response
24/7×365
Same business day
30-minute engineer callback
Four-hour onsite response
M-F, 8am-5pm
Next business day
30-minute engineer callback
Next business day onsite response
M-F, 8am-5pm
Custom
Need a customised solution?
We’ll work with you to create an SLA that meets your needs.
Additional resources
Take a strategic look at your current hardware refresh plan; consider the timing and frequency of your hardware refresh cycle; consider another option from OEM hardware. Determine how equipment reliability impacts your refreshing decisions through failure rate data. Optimise your hardware refresh plan to increase efficiencies and cost savings for your infrastructure strategy.
Find input from over 700 IT professionals along with exclusive insights from our CTO and CIO on everything from workload deployments, infrastructure consolidation, cost-saving measures and more.
6 OEM myths to question: Don’t extend warranty support; it’s better to buy new. It’s time to buy new when equipment is End-of-Life or End-of-Service-Life. Only the OEM can make updates to storage software. Support is always provided by an OEM engineer. OEM engineers are trained storage experts with insider knowledge. The best service delivery is provided by the OEM.
