Lenovo Server Support & Maintenance
We can’t stop the changing priorities, limited resources or fire-fighting your IT team faces every day, but we can help you to simplify your Lenovo server support. Our straightforward data centre solutions help you to make the most of your limited time so you can tackle any challenges that are heading your way.
Lenovo Server Support
Lenovo support made easy
Have more time in your day to focus on the big picture by making the switch to third-party maintenance (TPM). We understand you’re busy. That’s why we simplify the work for you and provide flexible options for your changing needs.
Lenovo |
Service Express |
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| Maintenance Support Features | ||
| 24/7×365 onsite support |
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| Warranty & post-warranty support |
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| Gap coverage |
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| EOL & EOSL support |
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| Dedicated primary & secondary engineer |
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| Engineer callback in 30 minutes or less |
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| Locally stocked parts |
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| Adjustable & penalty-free terms |
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| Easy-to-leave agreements & locked-in pricing |
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Experience Lenovo support without the hassle
Receive more than onsite responses, expert solutions and flexible coverage. We aim to provide outstanding service when you need it the most.
30+ years of experience
Average 10-minute engineer callback
97% first-trip repair success
99% onsite response met
All supported Lenovo products
Flex Systems
PureFlex
ThinkServer
xSeries
Search thousands of End of Life & End of Service Life dates
Real customers, powerful solutions
“Blisteringly fast ticket response and dispatch/repair mobilisation. The best that I’ve seen in the business amongst US providers.”
Service Express
Data Center and Network Third-Party Hardware Maintenance
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The transition to ServiceExpress was seamless. Once everything was onboarded, support continued as it should with no interruptions. Service delivery has been top notch, with
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Have been very pleased. Always seems to have the part I need…
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This company is always standing by should we run into…
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My company was able to extend the life of older EMC and Dell…
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Service Express has made it easier for us to keep our legacy hardware past the OEM support contract. When it comes time to renew most of our purchases we usually check first with Service Express to see if they can cover it. Once implemented, we have found their engineers and inventory more than adequate to meet our day to day needs for support.
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Our site has used Service Express' coverage several time in the past two months alone. The service calls have been acted upon without haste and the dispatching of a qualified and knowledgeable technician to the job site was immediate. I put a high value on the service provided to us by Service Express
”(read more)
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Overall we have had a great experience with Service Express…
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As a hardware maintenance vendor, they are easy to work with…
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Service Express has been great! They even do a great job of…
”(read more)
Lenovo maintenance FAQ
We can continue to support your equipment well beyond an EOL or EOSL date. Despite what the OEM may say about your older equipment, it should continue functioning well beyond these dates, helping you to extend the life of your investment.
Yes! We enjoy helping IT departments to strategise, plan and weigh up their hardware refresh options. Before spending tens of thousands on new equipment, we can help you to determine what solution fits your company’s needs.
There is an assumption that as equipment ages, it becomes less reliable and experiences increased downtime and production loss. According to our data, most server equipment has remained reliable for over 10 years.
Coverage that meets your needs
24/7
30-minute engineer callback
Four-hour onsite response
24/7×365
Same business day
30-minute engineer callback
Four-hour onsite response
M-F, 8am-5pm
Next business day
30-minute engineer callback
Next business day onsite response
M-F, 8am-5pm
Custom
Need a customised solution?
We’ll work with you to create an SLA that meets your needs.
Additional resources
What is End of Life (EOL) vs. End of Service/Support (EOSL)?
Know what your options are when your data centre server, storage or network hardware approaches End of Life (EOL) or End of Service Life (EOSL)/End of Support (EOS).
Agile IT management focuses on agility in terms of the ability to stop, change direction and accelerate. IT leaders can empower their team with critical thinking, flexibility in problem-solving and an attitude of continuous improvement.
6 OEM myths to question: Don’t extend warranty support; it’s better to buy new. It’s time to buy new when equipment is End-of-Life or End-of-Service-Life. Only the OEM can make updates to storage software. Support is always provided by an OEM engineer. OEM engineers are trained storage experts with insider knowledge. The best service delivery is provided by the OEM.
