StorageTek Storage Equipment | Service Express

StorageTek Storage Support & Maintenance

Choose an alternative to Oracle maintenance for your StorageTek tape drives and libraries. Replace restrictive contracts and rising costs with a solution dedicated to helping your IT team to succeed.

StorageTek Storage Support

Embrace reliable, streamlined and user-friendly support

Go beyond the status quo with third-party maintenance (TPM) that helps you to manage and extend your StorageTek hardware lifecycle.

StorageTek

Service Express

Maintenance Support Features
24/7×365 onsite support
Warranty & post-warranty support
Gap coverage
EOL & EOSL support
Dedicated primary & secondary engineer
Engineer callback in 30 minutes or less
Locally stocked parts
Adjustable & penalty-free terms
Easy-to-leave agreements & locked-in pricing

Embrace StorageTek support that works for you

Jumping through hoops and overpaying for mediocre support are things of the past. It’s time to work smarter and faster with a solution that makes maintenance simple.

Engineer Holding Glasses in Data Centre

25+ years of experience

Average 10-minute engineer callback

97% first-trip repair success

99% onsite response met

All supported StorageTek products

L-Series

Silo

Real customers, powerful solutions

Service Express

Data Center and Network Third-Party Hardware Maintenance

Gartner Peer Insights Custom First
  • 5 Reviewed May 23, 2022

    Have been very pleased. Always seems to have the part I need…

    (read more)
  • 5 Reviewed May 23, 2022

    This company is always standing by should we run into…

    (read more)
  • 5 Reviewed Jan 13, 2022

    My company was able to extend the life of older EMC and Dell…

    (read more)
  • 5 Reviewed Sep 29, 2022

    Service Express has made it easier for us to keep our legacy hardware past the OEM support contract. When it comes time to renew most of our purchases we usually check first with Service Express to see if they can cover it. Once implemented, we have found their engineers and inventory more than adequate to meet our day to day needs for support.

    (read more)
  • 5 Reviewed Sep 23, 2022

    Our site has used Service Express' coverage several time in the past two months alone. The service calls have been acted upon without haste and the dispatching of a qualified and knowledgeable technician to the job site was immediate. I put a high value on the service provided to us by Service Express

    (read more)
  • 5 Reviewed Jan 12, 2022

    Overall we have had a great experience with Service Express…

    (read more)
  • 5 Reviewed May 24, 2022

    As a hardware maintenance vendor, they are easy to work with…

    (read more)
  • 5 Reviewed Jan 12, 2022

    Service Express has been great! They even do a great job of…

    (read more)
  • 4 Reviewed Aug 31, 2021

    Service Express Inc. (SEI) always comes through for me. There are a…

    (read more)

StorageTek maintenance FAQ

There is an assumption that as equipment ages, it becomes less reliable and experiences increased downtime and production loss. According to our data, most storage equipment has remained reliable for over five years.

Read more about long-term equipment reliability

We can continue to support your equipment well beyond an EOL or EOSL date. Despite what the OEM may say about your older equipment, it should continue functioning well beyond these dates, helping you to extend the life of your investment.

On-Demand Webinar | Take Control of Your Storage Hardware Refresh Cycle

View our EOL & EOSL Tip Sheet

Yes! We enjoy helping IT departments to strategise, plan and weigh up their hardware refresh options. Before spending tens of thousands on new equipment, we can help you to determine what solution fits your company’s needs.

Read more about considering a hardware refresh

Coverage that meets your needs

24/7

30-minute engineer callback

Four-hour onsite response

24/7×365

Same business day

30-minute engineer callback

Four-hour onsite response

M-F, 8am-5pm

Next business day

30-minute engineer callback

Next business day onsite response

M-F, 8am-5pm

Custom

Need a customised solution?

We’ll work with you to create an SLA that meets your needs.

Additional resources

Engineer Evaluating Server
Articles & Insights Jan 30, 2017

Rethink Six Myths Behind OEM Maintenance

6 OEM myths to question: Don’t extend warranty support; it’s better to buy new. It’s time to buy new when equipment is End-of-Life or End-of-Service-Life. Only the OEM can make updates to storage software. Support is always provided by an OEM engineer. OEM engineers are trained storage experts with insider knowledge. The best service delivery is provided by the OEM.

Headset with Servers and Safety Badge

Explore the possibilities with flexible StorageTek support