StorageTek Storage Support & Maintenance
Choose an alternative to Oracle maintenance for your StorageTek tape drives and libraries. Replace restrictive contracts and rising costs with a solution dedicated to helping your IT team to succeed.
StorageTek Storage Support
Embrace reliable, streamlined and user-friendly support
Go beyond the status quo with third-party maintenance (TPM) that helps you to manage and extend your StorageTek hardware lifecycle.
StorageTek |
Service Express |
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| Maintenance Support Features | ||
| 24/7×365 onsite support |
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| Warranty & post-warranty support |
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| Gap coverage |
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| EOL & EOSL support |
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| Dedicated primary & secondary engineer |
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| Engineer callback in 30 minutes or less |
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| Locally stocked parts |
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| Adjustable & penalty-free terms |
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| Easy-to-leave agreements & locked-in pricing |
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Embrace StorageTek support that works for you
Jumping through hoops and overpaying for mediocre support are things of the past. It’s time to work smarter and faster with a solution that makes maintenance simple.
30+ years of experience
Average 10-minute engineer callback
97% first-trip repair success
99% onsite response met
All supported StorageTek products
L-Series
Silo
Search thousands of End of Life & End of Service Life dates
Real customers, powerful solutions
“Great service. Great response time. Easy to work with.”
Service Express
Data Center and Network Third-Party Hardware Maintenance
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The transition to ServiceExpress was seamless. Once everything was onboarded, support continued as it should with no interruptions. Service delivery has been top notch, with
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Have been very pleased. Always seems to have the part I need…
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This company is always standing by should we run into…
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My company was able to extend the life of older EMC and Dell…
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Service Express has made it easier for us to keep our legacy hardware past the OEM support contract. When it comes time to renew most of our purchases we usually check first with Service Express to see if they can cover it. Once implemented, we have found their engineers and inventory more than adequate to meet our day to day needs for support.
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Our site has used Service Express' coverage several time in the past two months alone. The service calls have been acted upon without haste and the dispatching of a qualified and knowledgeable technician to the job site was immediate. I put a high value on the service provided to us by Service Express
”(read more)
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Overall we have had a great experience with Service Express…
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As a hardware maintenance vendor, they are easy to work with…
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Service Express has been great! They even do a great job of…
”(read more)
StorageTek maintenance FAQ
There is an assumption that as equipment ages, it becomes less reliable and experiences increased downtime and production loss. According to our data, most storage equipment has remained reliable for over five years.
We can continue to support your equipment well beyond an EOL or EOSL date. Despite what the OEM may say about your older equipment, it should continue functioning well beyond these dates, helping you to extend the life of your investment.
On-Demand Webinar | Take Control of Your Storage Hardware Refresh Cycle
Yes! We enjoy helping IT departments to strategise, plan and weigh up their hardware refresh options. Before spending tens of thousands on new equipment, we can help you to determine what solution fits your company’s needs.
Coverage that meets your needs
24/7
30-minute engineer callback
Four-hour onsite response
24/7×365
Same business day
30-minute engineer callback
Four-hour onsite response
M-F, 8am-5pm
Next business day
30-minute engineer callback
Next business day onsite response
M-F, 8am-5pm
Custom
Need a customised solution?
We’ll work with you to create an SLA that meets your needs.
Additional resources
6 OEM myths to question: Don’t extend warranty support; it’s better to buy new. It’s time to buy new when equipment is End-of-Life or End-of-Service-Life. Only the OEM can make updates to storage software. Support is always provided by an OEM engineer. OEM engineers are trained storage experts with insider knowledge. The best service delivery is provided by the OEM.
Third-Party Maintenance Case Study | Retailer Saves Over £229K
A retailer started looking for a third-party maintenance provider with expertise in lowering costs and developing long-term partnerships. The company turned to Service Express for data centre solutions and ended up saving over £212K in OpEx costs!
What is End of Life (EOL) vs. End of Service/Support (EOSL)?
Know what your options are when your data centre server, storage or network hardware approaches End of Life (EOL) or End of Service Life (EOSL)/End of Support (EOS).
