Service Express Announces ExpressConnect® Ticketing Integration with ServiceNow

15 April 2021

Grand Rapids, MI – Service Express, a leading data centre solutions provider, announced its new ticketing integration with ServiceNow as a feature of their ExpressConnect® platform. Service Express is the first and only in data centre maintenance to offer ticketing integration with ServiceNow to its customers.

ServiceNow is an automation platform that helps IT departments to manage their workflows, help desk and more. The integration between ServiceNow and ExpressConnect helps IT teams to maximise their investment while ensuring that all service information is centralised in one platform. When users open a ServiceNow ticket, the integration automatically creates a ticket in ExpressConnect, eliminating the need to duplicate work.

Advantages of the ServiceNow integration include:

• Connects with your existing ServiceNow ticketing system
• Enables two-way communication with ExpressConnect
• Dedicated Account Integration Specialist
• ServiceNow Certified App
• No additional cost for Service Express customers

Integrating an existing ticketing platform with ExpressConnect allows IT professionals to streamline their data centre support, minimise downtime and gain access to all the tools they need in one central location.

“We look forward to adding new integrations and features of ExpressConnect that help our customers to automate their processes and save time in the data centre,” says Vice President of Support Services, Ryan Salyers. “After hearing critical feedback from our customers, we have moved forward with integrating with companies like ServiceNow, SolarWinds and PRTG. We value the importance of giving our customers the opportunity to utilise technology they are already using and making it easier for them along the way.”

Service Express continues to expand ExpressConnect features and integration capabilities. Last summer, the company launched ExpressConnect Monitoring – its own 24/7 hardware support solution with automated alerting and ticketing. The announcement of ExpressConnect Monitoring was quickly accompanied by integrations with Datadog, HPE OneView, Nagios, PTRG, SolarWinds, Splunk, Zabbix and Zenoss. Learn more about the latest updates and features of ExpressConnect.

About Service Express

As a leading data centre solutions provider, Service Express specialises in onsite data centre support for server, storage and network equipment to help IT teams to control costs and optimise infrastructure strategy. Customers can manage, monitor and automate support with ExpressConnect®. Founded in 1993, Service Express maintains multivendor data centre equipment for healthcare, manufacturing, education, finance, government, technology and other Fortune 500 companies worlreide. 

In addition to post-warranty maintenance, Service Express offers hardware system and sales solutions, OS support, IT asset disposition and data centre relocations. For more information, visit serviceexpress.com/uk