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- Personal Information We Collect
- How We Use Your Personal Information
- How We Share your Personal Information
- Your Choices
- Other Important Privacy Information
- Notice to European Users
- Notice to California Residents
- Collection Notice
- How to Contact Us
Personal Information We Collect
Information You Give Us. Personal information you may provide through the Site or otherwise communicate to us includes:
- Contact information. We collect information about you when you provide contact information to us via email, mail or through the Site, including as a result of creating an account, filling in an application through the Site or making a payment to us. This information may include your first and last name, email address, mailing address, phone number and credit card information.
- Feedback and correspondence. We may collect information about you when you request information, respond to surveys or otherwise correspond with us.
- Employment information. We collect information about you when you provide it in connection with employment opportunities at Service Express.
Information We Get from Others. We may obtain additional information about you from third party sources, such as service providers, vendors, social media sites and advertising agencies to provide you with more relevant information about our services.
Statistical Analyses. We use Google Analytics to help us to gather statistical information about the visitors to our Site and how they use the Site on an anonymous, aggregate basis. However, we will not associate this data with your personally identifiable data unless required to do so to cooperate with law enforcement activity or other governmental request or to comply with law. We may use this information to gain a better understanding of the users of our Site, to improve our Site and to improve our services. Depending on the type of browser and device that you use, you may have the ability to control the type of information that Google Analytics uses. To understand how Google Analytics collects and processes data, please visit www.google.com/policies/privacy/partners/.
How We Use Your Personal Information
To Provide the Site and Communicate with You. We use your personal information:
- to provide, maintain and improve the Site;
- to better understand your needs and interests and personalise your experience with the Site;
- to respond to your requests, questions, comments and feedback; and
- to perform website analytics and database management services.
To Send You Marketing Communications. We may send you newsletters, promotions or other marketing communications, but you may opt out of receiving them as described in the Your Choices section below.
For Recruiting. We may use your personal information that you provide us in connection with employment opportunities to conduct our recruiting and on-boarding processes.
To Create and Maintain Your Account. In order to utilise some of the services provided through the Site, you may need to create an account using certain personal information, including your name, email address, phone number and password. If you create a profile, you have choices about the information included in it. You do not have to provide additional information on your profile; however, profile information may help you to get more out of our services. Please do not add personal data to your profile that you would not want to be publicly available.
For Compliance, Fraud Prevention and Safety. We may use your personal information as we believe appropriate to: (a) investigate or prevent violation of the law or your agreements with us; (b) protect our, your or others’ rights, privacy, safety or property (including by prosecuting and defending legal claims); (c) protect, investigate and deter against fraudulent, harmful, unauthorised, unethical or illegal activity; (d) comply with applicable laws, lawful requests and legal process, such as to respond to subpoenas or requests from government authorities; and (e) where permitted by law in connection with a legal investigation. For example, we may share information with law enforcement to reduce the risk of fraud or if someone uses or attempts to use our site for illegal reasons.
With Your Consent. In some cases, we may ask for your consent to collect, use or share your personal information.
We do not share your personal information with third parties without your consent, except in the following circumstances:
Service Providers and Business Partners. We may share your personal information with third-party companies and individuals as needed for them to provide us with services that help us with our business activities and to promote our services to you, as well as those who offer a service to you jointly with us. A list of our current service providers and business partners with whom we share your personal information is available upon request.
Security, Compliance, Fraud Prevention, Safety; Compliance with Law. We may disclose your personal information as we believe appropriate to government or law enforcement officials or private parties for the purposes as further described above under the following sections: For compliance, fraud prevention and safety and for compliance with law.
Business Transfers. We may sell, transfer or otherwise share some or all of our business or assets, including your personal information, in connection with a business deal (or potential business deal) such as a merger, consolidation, acquisition, reorganisation or sale of assets, or in the event of bankruptcy.
Opt Out of Communications. You may opt out of email notifications by changing the communication preferences in your account settings or by following the opt-out prompt in the email. To opt out of other forms of communications, please contact us using the contact information provided at the end of this Policy.
What are Cookies? Cookies are small data files that are placed on your computer or mobile device when you visit a website. Cookies set by the website are called “first-party cookies”. Cookies set by parties other than the website are called “third-party cookies”. Third-party cookies enable third-party features or functionality, such as advertising or website analytics, to be provided on or through the website. The parties that set these third-party cookies can recognise your computer or device both when it visits the website in question and also when it visits certain other websites and/or mobile apps.
What Cookies and Other Tracking Technologies does Service Express Use? We use several different kinds of cookies on this Site, including strictly necessary cookies, which are cookies that are necessary for the Site to function and cannot be switched off in our systems; performance cookies, which allow us to count visits and traffic sources so we can measure and improve the performance of our Site; and functional cookies, which enable the Site to provide enhanced functionality and personalisation. Specifically, the cookies we use are:
|__cf_bm||it.serviceexpress.com||Strictly Necessary Cookies|
|__cfduid||it.serviceexpress.com||Strictly Necessary Cookies|
|BIGipServersj21web-nginx-app_https||it.serviceexpress.com||Strictly Necessary Cookies|
|__cf_bm||lp.serviceexpress.com||Strictly Necessary Cookies|
|__cfduid||lp.serviceexpress.com||Strictly Necessary Cookies|
|BIGipServersj21web-nginx-app_https||lp.serviceexpress.com||Strictly Necessary Cookies|
|cf_use_ob||lp.serviceexpress.com||Strictly Necessary Cookies|
|eupubconsent||serviceexpress.com||Strictly Necessary Cookies|
|OptanonAlertBoxClosed||serviceexpress.com||Strictly Necessary Cookies|
|OptanonConsent||serviceexpress.com||Strictly Necessary Cookies|
|PHPSESSID||serviceexpress.com||Strictly Necessary Cookies|
|wordpress_logged_in_XXXXXXXXXXXXXXXXXXXXXXXXXXX||serviceexpress.com||Strictly Necessary Cookies|
|wordpress_sec_||serviceexpress.com||Strictly Necessary Cookies|
|wordpress_test_cookie||serviceexpress.com||Strictly Necessary Cookies|
|wordpress_XXXXXXXXXXXXXXXXXXXXXXXXXXXX||serviceexpress.com||Strictly Necessary Cookies|
|wordpresspass_XXXXXXXXXXXXXXXXXXXXXXXXXXXX||serviceexpress.com||Strictly Necessary Cookies|
|wordpressuser_XXXXXXXXXXXXXXXXXXXXXXXXXXXXX||serviceexpress.com||Strictly Necessary Cookies|
|wp-postpass_XXXXXXXXXXXXXXXXXXXXXXXXXXXX||serviceexpress.com||Strictly Necessary Cookies|
|wp-settings-||serviceexpress.com||Strictly Necessary Cookies|
|wp-settings-time-X||serviceexpress.com||Strictly Necessary Cookies|
Cookies are not the only way to track visitors to a website. We may use similar technologies from time to time, like web beacons (sometimes called “tracking pixels” or “clear gifs”). These are tiny graphics files that contain a unique identifier that enable us to recognise when someone has visited our Sites. These technologies often depend on cookies to function properly, and so disabling cookies may impair their functioning.
We use Google Analytics to help us to gather statistical information about the visitors to our Site and how they use the Site on an anonymous, aggregate basis. We also use Google DoubleClick to help manage online advertising. However, we will not associate any data collected or used with these services with your personally identifiable data unless required to do so to cooperate with law enforcement activity or other governmental request or to comply with law.
We may use this information to gain a better understanding of the users of our Site, to improve our Site, to improve our services and to deliver more targeted advertising to you. Depending on the type of browser and device that you use, you may have the ability to control the type of information that Google uses. To understand how Google collects and processes data, click here.
How Can You Disable Cookies and Other Tracking Technology? Most browsers allow you to remove or reject cookies. To do this, follow the instructions in your browser settings. Many browsers accept cookies by default until you change your settings. For more information about cookies, including how to see what cookies have been set on your computer or mobile device and how to manage and delete them, visit allaboutdnt.com/ and www.youronlinechoices.com
Some Internet browsers may also be configured to send “Do Not Track” signals to the online services that you visit. We currently do not respond to “Do Not Track” or similar signals. To find out more about “Do Not Track”, please visit https://www.allaboutdnt.com.
Other Important Privacy Information
Third-Party Sites and Services. The Site may contain links to other websites and services operated by third parties. These links are not an endorsement of, or representation that we are affiliated with, any third party. We do not control third-party websites, applications or services, and we are not responsible for their actions. Other websites and services follow different rules regarding their collection, use and sharing of your personal information. We encourage you to read their privacy policies to learn more.
Security. The security of your personal information is important to us. We take a number of organisational, technical and physical measures that are designed to protect the personal information we collect. However, security risk is inherent in all Internet and information technologies and we cannot guarantee the absolute security of your personal information.
International Data Use and Transfers. We are located in the United States and have affiliates and service providers in other countries (including the United Kingdom), and your personal information may be collected, used and stored in the United States, United Kingdom, or other locations outside of your home country. Privacy laws in the locations where we handle your personal information may not be as protective as the privacy laws in your home country. For more information about the use or storage of personal information by service providers outside your home country, please contact us as detailed at the end of this Policy.
Verifying, Changing and Deleting Your Information. If you have registered for an account through our Site, you can access, review and manage many changes yourself via your account, including updating your profile information and changing your communication preferences. If the information you are seeking is not available within your account, you can contact us as detailed below and ask us to change, update or amend your information in certain cases, particularly if it is inaccurate. You can also request that we erase or delete all or some of your personal information or otherwise object to, limit, or restrict the use of such information (if we have no legal right or legitimate business interest in retaining such information).
The Site is not intended for use by anyone under the age of 13, nor do we knowingly collect or solicit personal information from anyone under the age of 13. If you are under 13, you should not attempt to use the Site or send any information about yourself to us.
Notice to European Users
The following applies to individuals in the European Economic Area.
Legal bases for processing. We are required to inform you of the legal bases of our processing of your personal information, which are described in the table below. If you have questions about the legal basis of how we process your personal information, contact us using one of the methods detailed at the end of this Policy.
|Processing Purpose||Legal Basis|
|To provide the Site, communicate with you, create and maintain your account and process an employment application submitted through the Site.||You are subject to a contract with us and we need to use your personal information to provide services you have requested or take steps that you request prior to providing services or considering you for employment.|
|To establish and administer accounts, issue invoices and process payments and refunds.||You are subject to a contract with us and we need to use your personal information to provide services you have requested or take steps that you request prior to providing services.|
|To send you marketing communications. For compliance, fraud prevention and safety.||These processing activities constitute our legitimate interests. We consider and balance the potential impact on your rights before we process your personal information for our legitimate interests. We do not use your personal information for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law).|
|For compliance with law.||Processing is necessary to comply with our legal obligations.|
|With your consent.||Where we specifically ask for your consent to process your personal information, such processing is based on your consent. Where we rely on your consent, you have the right to withdraw it at any time in the manner indicated on the Site.|
Retention. We will only retain your personal information for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting or reporting requirements.
To determine the appropriate retention period for personal information, we consider the amount, nature and sensitivity of the personal information, the potential risk of harm from unauthorised use or disclosure of your personal information, the purposes for which we process your personal information and whether we can achieve those purposes through other means, and the applicable legal requirements.
We typically retain your personal information related to marketing activities for as long as you accept marketing communications from us, and we will securely delete such data in accordance with and to the extent permitted by applicable law upon request. For personal information that we collect and process for other purposes, we typically retain such personal information for no longer than for the period necessary to fulfill the purposes outlined in this policy and as otherwise specified in applicable record retention policies and procedures. We may retain your personal information even after you have closed your account if reasonably necessary to comply with our legal obligations (including law enforcement requests), meet regulatory requirements, resolve disputes, maintain security, prevent fraud and abuse, enforce our terms and conditions or fulfil your request to “unsubscribe” from further messages from us. We will retain de-personalised information after your account has been closed or we have otherwise deleted your personal information.
Your Rights. European data protection laws give you certain rights regarding your personal information. You may ask us to take the following actions in relation to your personal information that we hold:
- Access. Provide you with information about our processing of your personal information and give you access to your personal information.
- Correct. Update or correct inaccuracies in your personal information.
- Delete. Delete your personal information.
- Transfer. Transfer a machine-readable copy of your personal information to you or a third party of your choice.
- Restrict. Restrict the processing of your personal information.
- Object. Object to our reliance on our legitimate interests as the basis of our processing of your personal information that impacts your rights.
You may submit these requests by contacting us as detailed at the end of this Policy. We may request specific information from you to help us confirm your identity and process your request. Applicable law may require or permit us to decline your request. If we decline your request, we will tell you why, subject to legal restrictions. If you would like to submit a complaint about our use of your personal information or response to your requests regarding your personal information, you may contact us or submit a complaint to the data protection regulator in your jurisdiction. You can find your data protection regulator here.
Notice to California Residents
The following section applies to California residents.
- Shine the Light. Under California’s “Shine the Light” law, you have the right to ask us once a year if we have shared your personal information with third parties for direct marketing purposes. To make a request, please contact us as detailed at the end of this Policy and specify you are making a Shine the Light request.
- California Consumer Privacy Act (“CCPA”). The CCPA creates consumer privacy rights and requires businesses to make disclosures about their privacy policies and practices. Pursuant to the CCPA, both our privacy practices and your privacy rights are discussed in detail in the following information.
Personal Information We Collect. We collect your personal information when you interact with our Site or otherwise communicate with us. For the purposes of this Privacy Notice, “personal information” means information that identifies, relates to, describes, references, is capable of being associated with or could reasonably be linked, directly or indirectly, with a particular consumer or device. We have collected the following categories of personal information covered by the CCPA from consumers within the past 12 months, and have used it for the following business purposes:
|Category of Personal Information Collected||Business Purpose of Collection||Source(s) of Information|
|Identifiers, including real name, postal address, online identifier, Internet Protocol address, email address, telephone numbers.||To provide our services and to market our services to you If you choose to disclose this information, we may collect it as part of our employment application process||Directly from you when you contact us, set up an account, order or pay for services|
|Characteristics of protected classifications under California or federal law, including age or date of birth, race, colour, national origin, military/veteran status, physical disabilities, mental disabilities, medical condition, gender and gender identity||If you choose to disclose this information, we collect it as part of our employment application process We also collect gender identity to assist in relationship management and ensuring we properly address individuals in our communications (e.g., whether to call someone Ms., Mrs., Mr., etc.)||Directly from you when you apply for employment with us|
|Occupation, professional or employment-related information||To market and provide our services to you and to communicate with you If you choose to disclose this information, we collect it as part of our employment application process||Directly from you when you set up an account, order or pay for services or apply for employment with us|
|Education information||If you choose to disclose this information, we collect it as part of our employment application process||Directly from you when you apply for employment with us|
|Financial information, including bank account number; credit card number; debit card number; and payment history||To fulfil your orders for our services||Directly from you when you pay for services|
|Commercial information, including products or services purchased||To fulfil your orders for our services||Directly from you when you pay for services|
|Internet or other electronic network activity information, including browsing history, search history, and information regarding an individual’s interaction with an internet site, application or advertisement||To provide you with more relevant content, track original Site visits, and optimise your Site experience as well as to ensure our systems are properly functioning||Passively from you when you visit and navigate our Site, click on advertisements or receive or interact with our communications|
|Geolocation data||To provide our services and assist in marketing and identifying Site traffic patterns||Passively when you visit our Site|
We will not collect additional categories of personal information or use the personal information we collected for materially different, unrelated or incompatible business purposes without providing you notice.
Sharing Your Information. We do not sell your personal information, but may disclose it to third parties for a business purpose, as follows:
|Category of Personal Information Disclosed||Category of Third Parties with Whom Information is Disclosed|
|The following identifiers: real name, alias, mailing address, email, account name, phone number, and unique personal identifiers such as online identifiers and IP address||Our customer relationship management software, Internet service providers, email marketing provider, marketing intelligence service providers, mail houses or printers and payment processors|
|The following characteristics of protected classifications under California or federal law: age or date of birth, race, colour, national origin, military/veteran status, physical disabilities, mental disabilities, medical condition, gender and gender identity||Our employment and hiring service providers|
|Occupation, professional or employment-related information||Our customer relationship management software, email marketing provider and employment and hiring service providers|
|Education information||Our employment and hiring service providers|
|The following financial information: bank account number; credit card number; debit card number||Our payment processors|
|Commercial information, including products or services purchased||Our third-party contracted service providers|
|The following Internet or electronic information: browsing history, search history, and information regarding an individual’s interaction with an internet site, application or advertisement||Our customer relationship management software, Internet service providers, email marketing provider, marketing intelligence service providers and payment processors|
|Geolocation data||Our marketing intelligence service providers|
Your Rights. The CCPA gives you certain rights regarding your personal information:
- Right to Know. You may request no more than twice in a 12-month period that we provide you with copies of specific personal information we have collected, sold or disclosed about you. However, under California law, we cannot provide you with certain sensitive information, despite your request (for example, we will not send you copies of your social security number even if it is something we collected).
- Right to Delete. You may request that we delete certain personal information we have collected about you, with certain exceptions.
Exercising Your Rights. To exercise your rights above, please submit a request to by filling in our request form found here, by emailing us at [email protected] or by calling us at 1 (800) 940-5585. Please describe your request with sufficient detail so we can properly respond to your request. As part of your request, please specify which right you are exercising and be prepared to provide your name, email, account name/agreement number, if applicable. We may ask for additional information to verify your identity. The information you provide in your request and any follow up information we ask for from you will be used solely to verify your request.
Only you or an individual designated as your authorised agent to act on your behalf may make a request related to your personal information. We may ask for additional information from you or an authorised agent to verify the agent’s identity and their authority to act on your behalf.
After receiving your request, we may need to contact you or your agent for further information and will notify you or your agent if your request has been granted or declined, or if an exception applies to your request. We may not discriminate against you if you choose to exercise your rights.
Responding to Your Rights Request. We will try to respond to your request within 45 days. If we need more time, we will contact you with the reason we need more time and the extension period. We will deliver our written response by mail or electronically, at your option. In response to your request to know, we will only disclose the information we have collected in the 12 months prior to our receipt of your request. Our response will also explain the reasons we cannot comply with any request, if applicable.
We do not charge a fee to process or respond to your request unless your request is excessive, repetitive or manifestly unfounded. If we determine that the request warrants a fee, we will tell you why we have made that decision and provide you with a cost estimate prior to completing your request.
How to Contact Us
3855 Sparks Dr SE
Grand Rapids, MI 49546
United States of America
Email: [email protected]
Phone: +1 (800) 940-5585