Cisco Server | Service Express

Cisco Support & Maintenance Solutions

There is an alternative Cisco support solution that doesn’t require restrictive contracts, complex support structures, hidden penalties and delayed onsite responses. It’s time to elevate your service experience and receive quicker resolutions with third-party maintenance (TPM).

CISCO Server and Network Support

Explore your Cisco maintenance options

There is an opportunity to reduce your Cisco support costs and meet demands without a Smart Net agreement. Third-party maintenance can help you weigh up your Cisco support options and extend the life of your equipment with no loss of performance.


Service Express

Maintenance Support Features
24/7×365 onsite support
Warranty & post-warranty support
Gap coverage
EOL & EOSL support
Dedicated primary & secondary engineer
Engineer callback in 30 minutes or less
Locally stocked parts
Adjustable & penalty-free terms
Easy-to-leave agreements & locked-in pricing

Cisco maintenance that works for you

Find new opportunities to meet your expectations with data centre support that simplifies your day-to-day responsibilities.

Engineer on Laptop; Yellow Wiring Behind Her

30+ years of experience

Average 10-minute engineer callback

97% first-trip repair success

67,000+ Cisco products on contract

All supported Cisco products


UCS Series


MCS Series

MDS Series


Real customers, powerful solutions

Service Express

Data Center and Network Third-Party Hardware Maintenance

Gartner Peer Insights Custom First
  • 5 Reviewed Jan 19, 23

    The transition to ServiceExpress was seamless. Once everything was onboarded, support continued as it should with no interruptions. Service delivery has been top notch, with

    (read more)
  • 5 Reviewed May 23, 2022

    Have been very pleased. Always seems to have the part I need…

    (read more)
  • 5 Reviewed May 23, 2022

    This company is always standing by should we run into…

    (read more)
  • 5 Reviewed Jan 13, 2022

    My company was able to extend the life of older EMC and Dell…

    (read more)
  • 5 Reviewed Sep 29, 2022

    Service Express has made it easier for us to keep our legacy hardware past the OEM support contract. When it comes time to renew most of our purchases we usually check first with Service Express to see if they can cover it. Once implemented, we have found their engineers and inventory more than adequate to meet our day to day needs for support.

    (read more)
  • 5 Reviewed Sep 23, 2022

    Our site has used Service Express' coverage several time in the past two months alone. The service calls have been acted upon without haste and the dispatching of a qualified and knowledgeable technician to the job site was immediate. I put a high value on the service provided to us by Service Express

    (read more)
  • 5 Reviewed Jan 12, 2022

    Overall we have had a great experience with Service Express…

    (read more)
  • 5 Reviewed May 24, 2022

    As a hardware maintenance vendor, they are easy to work with…

    (read more)
  • 5 Reviewed Jan 12, 2022

    Service Express has been great! They even do a great job of…

    (read more)

Cisco maintenance FAQ

Utilise the benefits of OEM and third-party maintenance with a hybrid support approach. We can help you to determine which equipment is best for TPM and which should remain on Cisco support based on hardware type, generation and location demands.

Contact us to connect with a Cisco expert and discover the best maintenance solution for your equipment.

Start exploring your options! Learn more about the alternative to Cisco support in the resources below or get in touch to connect with a Cisco expert.

In a Flash | Alternatives to Cisco Smart Net

On-Demand Webinar | Exploring the Alternatives to Cisco Maintenance

Before diving headfirst into renewing your Cisco DNA Software Subscription, consider how often your team uses the features and functionality. If you aren’t relying on the additional features, we can help you to navigate your options.

Connect with us to talk with a Cisco expert for a personalised recommendation.

Coverage that meets your needs


30-minute engineer callback

Four-hour onsite response


Same business day

30-minute engineer callback

Four-hour onsite response

M-F, 8am-5pm

Next business day

30-minute engineer callback

Next business day onsite response

M-F, 8am-5pm


Need a customised solution?

We’ll work with you to create an SLA that meets your needs.

Additional resources

Hand Writing on Paper
Articles & Insights May 18, 2020

Take Charge of Your Hardware Refresh Plan

Take a strategic look at your current hardware refresh plan; consider timing and frequency of your hardware refresh cycle; consider another option from OEM hardware. Determine how equipment reliability impacts your refresh decisions through failure rate data. Optimize your hardware refresh plan to increase efficiencies and cost savings for your infrastructure strategy.

Headset with Servers and Safety Badge

Start receiving the Cisco support you deserve